FAQ's

Q. What payment methods to you accept?

A. Visa, MasterCard, American Express, Discover and PayPal


Q. When will I get my stuff?

A. Most orders are shipped in 1 business day or less and delivery typically takes 1-5 business days. Some large items ship directly from the manufacturer ans will take an extra day or two for processing. You will typically receive an e-mail with the tracking information for you shipment in 1 -2 business days.


Q.How does your 60 Day return policy work?

A. Your complete satisfaction is our top priority at MyToyBox.Com! If you are not 100% satisfied with your purchase, we will gladly accept returns of items. All we ask is that:

  • The return is made within 60 days from the date of purchase
  • The product is not used or show signs of assembly; and includes all documentation
  • The product is in the same condition you received it and is in the original box and /or packaging

    Unlike most other Internet stores, we do not charge our customers a restocking fee when the above requirements are met. Any returns not meeting the above requirements are subject to a minimum 25% restocking fee.

    You are responsible for paying for and making all return shipping arrangements for an item you choose to return. We highly recommend choosing a carrier that provides tracking information and shipping insurance.

    Upon receipt of return and inspection, a credit (minus any shipping and handling charges we already incurred) will be issued to the original payment method. Credits are usually issued within one week of receipt of returns.

    Returns should include either the packing ship, the e-mailed order confirmation or your order number. Returns should be sent to: MyToyBox.Com Attn: Return Dept 160 Olympic Drive Milford, OH 45150


    Q. What if I receive the wrong merchandise or my order is not complete?

    A. Please e-mail us at customercare@mytoybox.com with the details of the problem and please include your order number.


    Q. Can I cancel an order?

    A. MyToyBox.Com is proud to be one of the fastest Internet shippers. You may change or cancel your order prior to processing. Depending on the items, your order may be fully processed within minutes of being placed. To avoid any unnecessary charges, notify us immediately regarding cancellations or changes. You must send an email to customercare@mytoybox.com. Even if our customer service phone lines are closed, the warehouse may still be processing orders so it is important to email us immediately. An order that has been processed cannot be changed or cancelled.


    Q. Are your products guaranteed?

    A. Most of the products sold on our website are warranted directly by their manufacturer. If you have a question regarding the warranty of a particular product, please contact the manufacturer directly or send an e-mail to customercare@mytoybox.com In many cases, the fastest way to review a product's warranty is to check the respective manufacturers' website. We will be happy to assist you in obtaining the appropriate information.