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MyToyBox.Com Frequently Asked Questions

Shopping at MyToyBox.Com uses the familiar concept of a shopping cart.  Throughout the site you will see buttons that will allow you to "Add To Cart ". When you are finished shopping at MyToyBox.Com select the "CHECKOUT" button near the top of the page to process your order.   You can always remove an item by selecting the "MY CART" button near the top of the page.

When ordering please provide the correct and complete street address, phone number and e-mail address.   To avoid any delays, both the "Ship To" and "Bill To" information must be complete.   The “Bill To” address must be the address the credit card company has on file.

Even though our site is 100% secure, we understand that not everyone is comfortable with submitting credit card information over the Internet.

  • To place a phone order, please call us toll free Monday through Friday between 10:00 AM and 5:00 PM EST at 866-682-TOYS (8697).
  • Online website orders may choose our convenient “Call with Payment” option.
  • “Call with Payment” orders should call us within two business days to provide credit card information.


  • An order confirmation is automatically sent to the “billing to” email address listed on the order.   Please double check your order for accuracy and contact us immediately with any problems.

    MyToyBox.Com pledges a safe and worry-free shopping experience.   We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption, to scramble your personal and credit card information as it travels over the Internet during the checkout process.   This encryption is the same security and encryption technology used by banks, restaurants and other retailers.   It is impossible for anyone to read your information in transit over the Internet.

    Your complete satisfaction is our top priority at MyToyBox.Com! If you are not 100% satisfied with your purchase, we will gladly accept returns of packages. All we ask is that:

  • The return is made within 60 days from the date of purchase
  • The product is not used or show signs of assembly;  and includes all documentation
  • The product is in the same condition you received it and is in the original box and/or packaging
  •  
    Unlike most other Internet stores, we do not charge our customers a restocking fee when the above requirements are met.   Any returns not meeting the above requirements are subject to a minimum 25% restocking fee.

    Please do not mark or write on original shipping boxes.   Large items should be returned to us in a new box.   Most boxes are not designed to be shipped multiple times and the potential for damage greatly increases.   You are responsible for paying for and making all return shipping arrangements.   We highly recommend choosing a carrier that provides tracking information and shipping insurance.

    Upon receipt of return and inspection, a credit (minus any shipping and handling charges) will be issued to the original payment method.   Credits are usually issued within one week of receipt of returns.

    Returns should include either the packing ship, the e-mailed order confirmation or your order number.   Returns should be sent to:

    MyToyBox.Com
    Attn: Return Dept
    160 Olympic Drive
    Milford, OH  45150


    Exchange Policy:   To keep our prices as low as possible we do not offer exchanges.   Simply return the items (subject to our standard return policy) and place a new order for the products you want. It's that easy!

    Shipping & Handling Charges:   If you paid for shipping with your order, the shipping amount is not refundable.  If your original purchase qualified for free shipping and you choose to return any part or all of the order, you will be still responsible to pay for all shipping costs that were originally incurred by MyToyBox to ship your order.  These shipping amounts will be deducted from your refund.

    Refusal of Shipment:   A package that is refused for delivery is the same as making a return and the customer is responsible for all shipping and handling charges incurred by MyToyBox.Com.   These charges apply even if the order qualified for free shipping.   This helps to defray “unnecessary” shipping costs and allows us to offer the lowest prices possible.

    Undeliverable Shipments:   If an invalid or undeliverable address is provided when the order is placed and the shipping company returns your package to us, it is the same as making a return.   The customer is responsible for all shipping and handling charges incurred by MyToyBox.Com.  These charges apply even if the order qualified for free shipping.




    We accept Visa, MasterCard, American Express, Discover and PayPal.

    QUESTIONS? Call us toll free Monday through Friday 10 a.m. to 5 p.m. EST at 866-682-TOYS (8697)

    MyToyBox.Com Shipping Information


    Ground Shipping Rates:

       $0.00 to $14.99.....................$5.49
       $15.00 to $29.99...................$6.49
       $30.00 to $48.99...................$7.49
      $49.00 & up.............................FREE GROUND SHIPPING (Within the 48 Contiguous Continental U.S. States)   


    Our Free Ground Shipping promotion applies to orders of $49 or more for items that are in stock and delivered within the 48 Contiguous Continental United States.

    MyToyBox.Com is proud to be one of the fastest internet shippers.  Please note that your items may ship from multiple warehouses and delivery may be made in multiple boxes (possibly on different days).   When available, tracking information will be sent to the "Bill To" email address provided to us when the order was placed.

    Some larger items ship directly from the manufacturer’s warehouse, which allows us to offer the lowest prices possible. Tracking information may or may not be available and will be sent via email when available.  They include: KidKraft, Nilo, InStep, Maxim Tables, WildZoo, Anatex, GuideCraft, some Radio Flyer items and some Kettler items.   Delivery of these items can take 10 or more business days.   Please refer to each specific product description for details.

    Orders are typically processed in 1 - 2 business days.   Ground delivery typically takes an additional 2 - 6 business days. Estimated processing times and delivery dates for Ground shipments are not guaranteed by MyToyBox.Com. The only way to guarantee delivery by a specific date is to upgrade to Express Shipping.

    Express shipping rates are calculated in real-time by our web site at the time you place your order. Express Shipping rates are based on the size and weight of the items in your order and the delivery zip code. Some large items and items that ship directly from the manufacturer cannot be express shipped.

    Orders placed Monday through Friday before 1:00 pm EST with Express shipping will ship the same day.   Express shipping orders placed after 1:00 pm EST, on a weekend or national holiday will ship the following business day.   Express deliveries are not made on weekends or national holidays.   Please refer to the chart below to know when to expect your Express Shipment.

     

     

    Order Date
    Before 1:00 pm EST
    Overnight Delivery Date
    2-Day Express Delivery Date
    3-Day Express Delivery Date
    Monday Tuesday
    (Next Business Day)
    Wednesday
    (2 Business Days)
    Thursday
    (3 Business Days)
    Tuesday Wednesday
    (Next Business Day)
    Thursday
    (2 Business Days)
    Friday
    (3 Business Days)
    Wednesday Thursday
    (Next Business Day)
    Friday
    (2 Business Days)
    Following Monday
    (3 Business Days)
    Thursday Friday
    (Next Business Day)
    Following Monday
    (2 Business Days)
    Following Tuesday
    (3 Business Days)
    Friday Following Monday
    (Next Business Day)
    Following Tuesday
    (2 Business Days)
    Following Wednesday
    (3 Business Days)
    Saturday Following Tuesday
    (Next Business Day)
    Following Wednesday
    (2 Business Days)
    Following Thursday
    (3 Business Days)
    Sunday Following Tuesday
    (Next Business Day)
    Following Wednesday
    (2 Business Days)
    Following Thursday
    (3 Business Days)

    Estimated processing times and delivery dates for Ground shipments are not guaranteed by MyToyBox.Com.   Since our suppliers cannot guarantee how long an item will be out of stock, we are unable to accept backorders for out of stock items.   When an out of stock item becomes available a new order must be placed.

    We can ship most items to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and APO / FPO addresses and some international locations, however they do not qualify for free shipping due to significantly higher shipping charges to service those areas.  We currently ship to a limited number of international locations however we are in the process of adding more locations.

    International Shipping  International Shipments:

    Most of the smaller items that MyToyBox sells can be shipped internationally. During the checkout process your shipping cost will be calculated based on weight of the items in your order and the destination country. International customers are responsible for paying all taxes, duties, and delivery surcharges upon delivery of their package. These costs will vary by delivery country, and in certain countries the amount due can be more than the purchase price of the products plus the shipping charges combined. If you are not prepared to pay these charges at the time the package is delivered do not place an order. If the delivery of a package is refused by the customer or it is undeliverable, no refund will be given for the product or the shipping charges. The package will be considered as abandoned at the port of delivery by the customer. International shipments typically take 7-15 business days to be delivered however the exact delivery date is never guaranteed.

    We currently ship to the following international countries:

    Australia
    Austria
    Bahamas
    Belgium
    Bermuda
    Brazil
    Canada
    Cayman Islands
    Denmark
    Finland
    France
    Germany
    Hong Kong
    Iceland
    Ireland
    Japan
    Korea
    Mexico
    Netherlands
    Norway
    Portugal
    South Africa
    Spain
    Sweden
    Switzerland
    United Kingdom
    Virgin Islands (British)

     

    Our Free Ground Shipping promotion applies to orders over $69.00 for items that are in stock and delivered within the 48 Contiguous Continental United States.

    We can ship most items to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and APO / FPO addresses, however they do not qualify for free shipping.  We currently do not ship outside of the United States.

    Estimated processing times and delivery dates for Ground shipments are not guaranteed by MyToyBox.Com.   Since our suppliers cannot guarantee how long an item will be out of stock, we are unable to accept backorders for out of stock items.   When an out of stock item becomes available a new order must be placed.

    Even though our site is 100% secure, we understand that not everyone is comfortable with submitting credit card information over the Internet.

  • To place a phone order, call us toll free Monday through Friday between 10:00 AM and 5:00 PM EST at 866-MTB-TOYS (8697)
  • Online website orders may choose our convenient “Call with Payment” option.
  • “Call with Payment” orders should contact us with credit card information within two business days.


  • There are typically two reasons why your shopping cart is empty.

    The first reason is related to the browser software you are using on your computer and if it is set to accept "cookies".   Like most e-commerce sites, we use cookies to keep track of the items in your shopping cart.   The security settings on your browser must be set to accept cookies to shop at MyToyBox.Com.   If cookies are disabled on your browser, your shopping cart will remain empty even after you hit the "Add To Cart" button.   If you continue to have a problem, you can place a phone order by calling us toll free Monday through Friday between 10:00 AM and 5:00 PM EST at 866-MTB-TOYS (8697).

    If you leave our website without checking out, items placed in your shopping cart will be retained for 60 minutes.   After 60 minutes, they are placed back onto our virtual shelves allowing other customers to make a purchase.   Our shopping cart works just like a retail store.   If you leave a retail store and return later that day, it is likely the items in your cart will have been placed back on their shelves for other customers to purchase.   Some items at MyToyBox.Com are available in limited quantities; therefore we recommend that you purchase the items when you see them.

    If you receive the wrong merchandise or your order is not complete, you must email us at customercare@mytoybox.com within 10 days.   Do not open or use any items you received by mistake.

    At our expense, we will promptly ship you the correct or missing items.  When necessary, we will pay and make all arrangements for the return of the incorrect items.

    Upon receipt of delivery, the recipient has 10-days for standard delivery and 5-days for freight delivery to inspect and report to MyToyBox.Com any missing pieces, manufacturer defects or damage due to shipping. Please email us at customercare@mytoybox.com   Our customer service experts will be glad to work with you to quickly resolve the problem.  

    In some cases, you may be required to contact the manufacturer directly to describe the problem to help them determine the exact replacement parts needed.   This direct communication reduces errors and the amount of time required to resolve a problem.   In most cases, items will be shipped to you free of charge using the same shipping method selected when the original order was placed.  MyToyBox.Com or the manufacturer will determine if a products needs to be repaired or completely replaced.

    Missing Pieces:
    MyToyBox.Com or the manufacturer will promptly send you any missing pieces.   Our standard return policy will apply when a customer chooses not to receive the missing parts and no longer wants the product.

    Defective Pieces (due to manufacturing):
    MyToyBox.Com or the manufacturer will promptly replace defective parts.   Our standard return policy will apply when a customer chooses not to receive the replacement parts and no longer wants the product.

    Defective Products (due to manufacturing):
    MyToyBox.Com or the manufacturer will gladly work with you to determine if a product is completely defective.   A new product will be shipped to you when it cannot be repaired with replacement parts.   You may need to return the defective product before a replacement is sent.

    Damaged Pieces (due to shipping):
    MyToyBox.Com or the manufacturer will promptly replace damaged parts.   A damage claim will not be filed with the shipper when replacement parts are available.   Our standard return policy will apply when a customer chooses not to receive the replacement parts and no longer wants the product.

    Damaged Products (due to shipping):
    MyToyBox.Com or the manufacturer will gladly work with you to determine if a product is completely damaged due to shipping.   A damage claim may be filed with the shipper and the customer should follow the below instructions:

     
  • Do not assemble the product.
  • Do not throw away original packaging or any shipping materials.
  • You must repackage the product and make it available for pick up.
  • The shipper must pick up the package before a replacement is sent.
  •  
    Note: Damage claims that are denied by the shipper or turn out to be unsubstantiated are handled on a case-by-case basis.

    State law requires MyToyBox.Com to collect sales tax on orders shipped to the State of Ohio regardless of where the purchase originates from.   Orders delivered to all other states will not be charged sales tax.

    MyToyBox.Com is proud to be one of the fastest Internet shippers.   You may change or cancel an order prior to processing.   Depending on the items, your order may be fully processed within minutes of being placed.

    To avoid any unnecessary charges, notify us immediately regarding cancellations or changes.   You must send an email to customercare@mytoybox.com.   Even if our customer service phone lines are closed, the warehouse may still be processing orders so it is important to email us immediately.   An order that has been processed cannot be changed or cancelled.

    To keep our prices as low as possible we do not offer exchanges.   Simply return the items (subject to our standard return policy) and place a new order for the products you want.

    Since our suppliers cannot guarantee how long an item will be out of stock, we are unable to accept backorders for out of stock items.   We will do our best to note estimated availability dates on our website whenever a manufacturer provides us with that information.

    Most of the products sold on our website are warranted directly by their manufacturers.   If you have a question regarding the warranty of a particular product, please contact the manufacturer directly or send an e-mail to customercare@mytoybox.com   In many cases, the fastest way to review a product warranty is to check the respective manufacturers' website.   We will be happy to assist you in obtaining the appropriate information.   Please review our Terms of Use, which also governs your visit to MyToyBox.Com, to understand your rights as they relate to using this site.

    A copy of the manufacturer's written warranty can be obtained free of charge upon written request:

    MyToyBox Corporate Warehouse
    160 Olympic Drive
    Milford, OH 45150

    Company
    Phone
    Website
    Alex 1-201-750-8010
    Anatex 1-800-999-9599
    Guidecraft 1-800-524-3555
    Kettler 1-866-804-0440
    KidKraft 1-800-933-0771
    Learning Curve 1-800-704-8697
    Manhattan toys 1-612-337-9600
    Peg Perego 1-800-728-2108
    Small World Toys 1-866-310-1717
    Mattel 1-310-252-2000


    The most common reason a customer does not receive an e-mail confirmation after placing an order is because the e-mail address provided by the customer during the checkout process is not valid.   If you have more than one e-mail address please check all of them.   It is common for customers to place an order from work and use their home e-mail address to receive correspondence.

    More and more frequently our customers are not receiving correspondence from MyToyBox.Com because of their anti-spam software.   We receive too many orders to manually request that your anti-spam software allow our e-mails be sent to you.   If you use anti-spam software and expect to receive e-mails from MyToyBox.Com please make sure that customercare@mytoybox.com and orders@mytoybox.com will not be blocked prior to placing an order.



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